Terms & Conditions

 We are closed this week for refurbishment and will re-open on  Monday the 13th June. Please be advised that you can still order gifts on the website but these will not be dispatched until the 13th June 2016.

 The Presentation Of Your Gift

Presentation is very important to us at Little Button Bay and all our gifts are wrapped in tissue paper and carefully packaged. Gift Bags can be purchased at our check out and gift tags are free of charge with this service. Gift tags can be hand written with your personal message, just leave your message at the check- out. All our Baby Hampers are beautifully finishes in cellophane and an abundance of curly ribbon and your gift tag message. 

DELIVERIES

At Little Button Bay we make every effort to ensure your purchase gets to you quickly, safely and in the most effective way possible.

If your gift is to be delivered straight to the gift recipient please advise of the delivery address at checkout. Invoices will not be sent in with the gift but e-mailed to you within 30 days of purchase. 

United Kingdom 

We endeavour to offer you the best customer service possible, products will normally be dispatched to you within 1-2 working days. All gifts are shipped via a 48 hour Royal Mail fully tracked service. Your e-mail address will be entered into the Royail Mail system who will e-mail you to notify you of the delivery status of your purchase.  If you need your delivery as a priority we will happily use the 24 hour tracked service, just e-mail us and let us know, we won't charge you any more for postage. 

Postage rates are based on the total weight of your gifts in line with Royal Mail prices. 

The majority of deliveries require a signature on delivery. 

Europe & Rest of the World 

Products will be dispatched to you within 1-2 working day and deliveries to Europe and ROI should arrive with you between 3-5 working days after placing your order and globally around 6-8 working days. Our products are sent out first class Air Mail and are sent recorded delivery. 
Please note : Any overseas delivery may be subject to local import duties and taxes, and may be affected by Customs and Excise delays. Please note that Little Button Bay cannot be held liable for any local import duties and taxes imposed. 

Any products out of stock 

In the event that an item is temporarily out of stock, we will inform you of the expected arrival date and dispatch it as soon as it arrives. 

CANCELLATION AND RETURNS POLICY

We constantly strive to ensure that the products we supply are of the highest possible quality. However if for any reason, you are not entirely satisfied with our product, we are happy to exchange or refund items that are sent back to us within 28 days. All we ask is that you return items in a saleable condition, unworn, with the original packaging and labelling intact. A refund or exchange will not be issued for items which fail to meet these standards.

Please return with proof of purchase, in perfect condition. You must send returns back by special delivery to ensure that we receive them. We cannot be held responsible for items that go missing in the post.

Please note, we cannot refund shipping and or delivery charges whether they are within the UK or abroad. We ask that all International customers are aware that all duties and sales taxes cannot be refunded. All items purchased on the Little Button Bay website must be returned to our head office at the responsibility of the sender. 

Cancellations 

If you wish to cancel your order you can notify us by email to info@littlebuttonbay.co.uk before we have dispatched your goods to you; or where goods have already been dispatched to you, by returning goods to us. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange product as required. In the event that the product that has been used or damaged by you in any way, the rights to return the goods to us will not apply.

The costs of returning goods to us will be the responsibility of the person who purchased the goods. 

Returns 

If you change your mind about purchase, please return the unused goods to us with the original invoice within 28 days, and we will offer you an exchange or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

In the event of refunded return, we require that you return the new and unused goods to us with all the original labelling attached with 28 days of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in a saleable condition. Bonnie baby will not accept returns for any non-faulty items that have been worn, washed and/or the tags removed.

Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if you wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing ant attached tags. 

Exchange 

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style and colour subject to our stock availability. All exchange enquiries can be made by contacting info@littlebuttonbay.co.uk. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check back at head office.
All exchanges are subject to a return delivery charge as itemised in our delivery charges. 

HOW TO PROCEED WITH YOUR RETURN OR EXCHANGE

Little Button Bay are happy to both exchange items and refund if you are not satisfied with your order within 28 days of delivery (consistent with current distant selling laws).
Important information 

  • All items must be returned via recorded delivery. Little Button Bay does not take any responsibility for items lost in transit.
  • Return items must be in the same condition when sent. Complete with all labels and in perfect condition. Little Button Bay reserves the right to refuse a return/exchange if the goods are not in the original condition.
  • If your item is faulty Little Button Bay will refund your postage costs.
  • Little Button Bay does not cover the cost of return delivery.
  • When returning an Item for exchanges please include a cheque for the amount of delivery stated on your invoice. 
    This covers the cost of return delivery. Cheques should be made payable to Little Button Bay.

Returns address: Little Button Bay
75 Quinta Road
Torquay
Devon 
TQ1 3RL 

Complaints 

Complaints will be dealt with speedily, fairly and effectively. We guarantee to respond to all complaints and to notify you as to the likely timescale and progress of the solution. 

WEBSITE USAGE – TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Little Button Bays relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Little Button Bay or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 75, Quinta Road, Torquay, Devon TQ1 3RL.. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to identify users and shopping basket content.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Little Button Bay and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Little Button bay. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Little Button Bay takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

Copyright notice 

This website and its content is copyright of Little Button Bay - © Little Button Bay 2012. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. 

PRIVACY POLICY

This privacy policy sets out how Little Button Bay uses and protects any information that you give Little Button bay when you use this website.

Little Button Bay is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Little Button Bay may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 2012 

What we collect 

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps identify users. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 


Overall, cookies help us provide you with a better websitet. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Little Button Bay, 75 Quinta Road, Torquay, Devon TQ1 3RL 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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